AT&T Project Management Center of Excellence (Name:ZhangZhen ID:1000819061)

2.According to theory,which type of tests does the Client Satisfaction Survey falls under?
The Monitoring and Controlling Process - The PMCOE reported business plan goals each month to senior management. An annual Client Satisfaction Survey was distributed at the end of the year to capture feedback from the merged AT&T Project Management Community and additional surveys were distributed to the participants of major deliverables including the annual AT&T Project Management Symposium. All this feedback was analyzed and incorporated into key findings that were then used to improve the PMCOE.Through the use of targeted project management techniques, the PMCOE project was achieved within budget and ahead of schedule. Preliminary results from the first PMCOE Client Satisfaction Survey showed greater than anticipated awareness and appreciation of the PMCOE mission, objectives and offerings.The most recent PMCOE Client Satisfaction Survey revealed 72 percent of the respondents agreed/strongly agreed the training and development resources the PMCOE offers has improved their ability to project manage. More importantly, 84 percent agreed/strongly agreed the PMCOE promoted best practices. And 80 percent agreed/strongly agreed the PMCOE ensured project management information is communicated.About AT&T.
System testing,and user acceptance testing are effected.System testing tests the entire system as one entity. It focuses on the big picture to ensure that the entire system is working properly.Through the Client Satisfaction Survey stakeholder would know the state about the system running,such as the function usefull or useless, how about the interface users feel, clearly ,friendly or hardly to employed,did the system had any problems and errors,did it safety enough, how about compatibility what this program was intalled operation system. User acceptance testing is an independent test performed by end users prior to accepting the delivered system. It focuses on the business fit of the system to the organization, rather than technical issues. This testing relate about this system was seasoned with in the organization, Like how persent occupy in the market, market circumstance, stakeholder need made the system acclimatize to the user requirement, aim at the current requirement.

3.The project manager realised that effective and efficient communication was a key element for the success of the PMCOE, and they had to determine how to best share valuable information on a large scale. In your opinion, which main processes of project communication management are affected by this challenge, and how did the project team handle this?
(1)Since effective communication was a vital element to the success of the project, the PMCOE established a formal Communications Management Plan which promoted awareness and use of PMCOE products and services throughout the company. As companies merged, targeted emails to known project and program managers of each legacy company were used to announce the center’s purpose and mission, offering to support their professional needs. As the PM Community grew, the PMCOE launched a monthly newsletter containing recent project management accomplishments, success stories, upcoming events and reminders of best practices. It was distributed via corporate email to ensure that information was being disseminated effectively. More recently, the PMCOE is expanding communications through rich content on the corporate intranet using the latest in Web 2.0 technology. Communications planning, determining the information and communications needs of the stakeholders.The project manger konw the communication was important for the PMCOE.Information distribution, making needed information available to project stakeholders in a timely manner.Getting the right information to the right people at the right time and in a useful format is just as important as developing the information in the first place.Porject mangers must insure the purpose and mission is anncounced quickly, clearly and definitudly.In order to hold the market and business.
(2)Additionally, to further promote the PMCOE and communicate the mission of the center, an annual AT&T PM Symposium was established to bring significant recognition to the practice of professional project management at AT&T. The annual event provides training and empowerment for project managers as well as the opportunity to network and collaborate with peers. Furthermore, leadership involvement in the Symposium has been consistently high, and in 2007, 22 AT&T officers and vice presidents participated across multiple locations. Communication with these corporate leaders has also been a critical success factor for the PMCOE. AT&T has found that when executives and middle managers support the mission of the center, their words have a significant influence on the project management community.Managing stakeholders, managing communications to satisfy the needs and expectations of project stakeholders and to resolve issues.Project managers must understand and work with various stakeholders,need to devise a way to identify and resolve issues.Management communication will made the manage availability.It helps the stakeholder formaulate the aims and the project manager manage the hold organization.
(3)The AT&T project management community is stronger than ever as the PMCOE successfully brought together project managers, program managers, PMOs and Supervisors of PMs across many functional areas and global regions. Additionally, through diligent cost management, comparing estimates to actuals and remaining in close communication with the organizational finance coordinator, there have been no PMCOE project cost overruns.Performance reporting, collecting and disseminating performance information, including status reports, progress measurement, and forecasting and Managing stakeholders.Helps the stakeholder know the current state,draft the follow plan.How resourses are being used to achieve project objectives.Where the project task was completed,forcasts the currency status.