3. Do you think that Cisco could repeat the same success for every client? How can they ensure that?
ANS- Today, the network is a strategic platform in a world that demands better integration between
people, information, and ideas. The network works better when services, together with products,
create solutions aligned with business needs and opportunities.
The unique Cisco Lifecycle approach to services defines the requisite activities at each phase of
the network lifecycle to help ensure service excellence. With a collaborative delivery methodology
that joins the forces of Cisco, our skilled network of partners, and our customers, we achieve the
best results.
• Advanced multipoint controls for event and meeting customization
• Flexibility: Several different modes (for example, VIP, broadcast, and training) for different types of events (for example, meetings, presentations, and virtual roundtables), and sophisticated enhanced features such as audience polling
• Cost-effective delivery of live in-person events that can scale worldwide, giving audiences an exceptional opportunity to interact and experience events and personalities impossible before
With the provision of the services mentioned above i believe cisco telepresence will satisfy the wants and desires of its users.
4 - Managing a CTP project involved a number of components. In your opinion, what is the best method of planning the evaluation of these components?
The Cisco TelePresence Essential Operate Service(the important component)
Even when Cisco TelePresence is expertly deployed, enterprises still need ongoing support and maintenance to safeguard all of the essential components of the solution. However, given the nature of the solution and its many components (hardware and software; voice, video, and data; and room environmental attributes), enterprises need dedicated, system-level support and maintenance to protect their Cisco TelePresence investments.
The Cisco TelePresence Essential Operate Service helps enterprises realize the cost savings and productivity gains that the Cisco TelePresence solution makes possible by delivering a reliable, high-quality meeting experience. Organizations gain 24-hour, 365-day-a-year access to a comprehensive support environment that addresses all aspects of Cisco TelePresence technology—voice and video, software and hardware—with a single, integrated service.
Enterprises gain global, full-time access to highly trained engineers who have a deep understanding of Cisco Unified Communications products and technologies and who specialize in complex IP communications environments. This system-level technical support—whether provided by Cisco or by Cisco certified ATP partners—can help enterprises quickly and cost-effectively resolve issues with any aspect of the Cisco TelePresence solution. If a problem arises with the technology, enterprise IT administrators don't have to determine if the problem lies in the voice, video, or IP aspects of the solution. Instead, this consolidated support model means that one telephone call—or one push of a button on a Cisco Unity® IP Phone—connects administrators with a highly trained technical engineer with deep experience with complex IP communications network issues. These engineers can quickly identify an issue and, if necessary, facilitate collaboration across multiple Unified Communications technology experts to accelerate the resolution of any Cisco TelePresence problem.
Enterprises also gain fast access to replacement parts. The Cisco TelePresence Essential Operate Service includes two Advanced Hardware Replacement options with onsite installation, providing enterprises with parts delivery and replacement by the next business day or within four hours on the same business day, depending on the needs of the organization. The service also includes ongoing operating system and application software updates, strengthening the reliability, functionality, and stability of Cisco TelePresence application software.
In addition, enterprises gain registered access to an array of powerful, industry-leading online support and information systems. These include interactive consulting tools, a comprehensive database, and knowledge transfer resources available through Cisco.com. This robust set of Cisco technical tools and product information increases the self-sufficiency and Unified Communications expertise of internal IT staff, improving productivity while protecting the Cisco TelePresence investment. All in all the goal of project communications management is to ensure timely and appropriate generation, collection, dissemination, storage, and disposition of project information. According to this case, CTP make so much planning and methods, their final goal is also communicate with the clients and get the information they need to help perfect the CTP system and get better profit. So i believe the most important component is project communication management.
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